To a large extent tanning is an "ability" we inherit through genes, just the same way as the skin, eyes and hair color. How can we predict the effects sunbeds can have on our skin?
The first visit to a tanning salon may turn out to be a stressful experience if you lack proper knowledge. The most commonly asked questions concern the time and frequency of tanning sessions, as well as the cosmetics for indoor tanning. Below you can find 10 rules you should follow during every tanning session, but especially during the first one.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@onyxtan.co.uk.
Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@onyxtan.co.uk and send your item to branch Europe: Onyx International, Poland, 87-100 Toruń, Polna 125.
Shipping To return your product, you should mail your product to branch Europe: Onyx International, Poland, 87-100 Toruń, Polna 125.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25+, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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