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After Care

Allow 6-8 hours of "setting time”. Avoid any contact with water during that period. Use wipes to clean your hands when necessary.

​While your spray tan is processing, try not to sweat.

​Do not carry a clutch,  heavy purse or backpack under arms of shoulders as this will “rub-off” the solution.

​Do not rub or scratch your skin.

​Be careful while eating or drinking as liquids may “wash away” the tan around your lips.

​After 6-8 hours take a shower.

​Gently wash your body with a delicate soap.

​Dry your body with a soft towel, gently pressing it onto your skin instead of rubbing.

​Do not wear vinyl/rubber gloves to do housework the day you are sprayed.

​Do not get waxed after the spray tan.

​Avoid chlorinated water and saunas.

​Avoid long, hot baths.

​You can leave your spray tan overnight before taking a shower. To make sure it does not rub off,

wear long pajamas and sleep on your back.

​Do not exfoliate your skin after spray tan. (Wait until it fades.)

​Do not apply skin bleaching cream, serums and toners containing alcohol as they can cause tans to fade.

​Moisturize, moisturize and moisturize. It is good to moisturize your skin  2 or 3 times a day.

​Repeat process every 5 to 10 days depending on skin type.

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Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@onyxtan.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@onyxtan.co.uk and send your item to branch Europe: Onyx International, Poland, 87-100 Toruń, Polna 125.


Shipping
To return your product, you should mail your product to branch Europe: Onyx International, Poland, 87-100 Toruń, Polna 125.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25+, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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