Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

Delivery:
Standard delivery - We offer free ground shipping above orders £25+ to UK . All items will be shipped using by post or courier DPD, except for shipments to P.O. boxes. We currently do not ship to P.O Boxes.
Shipping depends on the weight of products from £3.20 (0,05 kg) by mail to £12.85 (2kg).
Posting by mail is always longer than by courier. We are asking for a longer waiting time for the mail, which may reach you within 5-7 business days.
Express (by a courier service: DPD) - Add £12.50 for Shipping and Handling Charges.
Delivery within 3-4 business days for orders placed by 2 P.M. EST Monday-Friday.
The time periods indicated above will be longer for more remote regions.

ONYX accepts the following payment methods:

Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
Onyx features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery