Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Standard delivery - We offer free ground shipping above orders £25+ to UK . All items will be shipped using by post or courier DPD, except for shipments to P.O. boxes. We currently do not ship to P.O Boxes.
- Shipping depends on the weight of products from £3.20 (0,05 kg) by mail to £12.85 (2kg).
- Posting by mail is always longer than by courier. We are asking for a longer waiting time for the mail, which may reach you within 5-7 business days.
- Express (by a courier service: DPD) - Add £12.50 for Shipping and Handling Charges.
- Delivery within 3-4 business days for orders placed by 2 P.M. EST Monday-Friday.
- The time periods indicated above will be longer for more remote regions.
ONYX accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Onyx features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website com.
EXCHANGES, RETURNS AND REFUNDS
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery