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FAQ Onyx Sunless

How long does the tan last?

​As long as you follow the “Getting Ready” and  “After Care”  steps, your tan can last for up to 10 days, eventually fading evenly. The better you prepare your skin before tanning (exfoliate dead skin cells) and the more moisturizer you use after the treatment, the longer your tan will last.

Can I sunbathe after spray tanning session?

​Sunless tanning does not constitute any obstacles to sunbathing or indoor tanning. However, bear in mind that sunless solutions do not contain any UV filters and will not protect your skin from radiation.

How long do I have to wait for the effect?

​Depending on the intensity of tan you want to achieve and DHA percentage in particular solution, you can obtain the effect of brown skin in 6 to 8 hours.

What should I do to get ready for the spray tan?

​If you want to achieve an even tan which lasts for up to 2 weeks, exfoliate dead skin cells no sooner than one day before the treatment. You should also remove any body hair to make sure the solution evenly penetrates the skin. On the day of the tanning session, do not use any lotions, creams or deodorants as they could be an obstacle for the solution.

How should I take care of my skin after tanning?

​To properly nourish your skin and make the tan last longer, use a moisturizer at least twice a day. When your skin is properly taken care of, there will be no flakey/dry areas.

Do I have to tan naked?

​It is up to you. If you do not like tan lines, you can tan naked. Alternatively, you can wear a bikini or disposable underwear.

Can a spray tan make me look slimmer?

​It is obvious that tanned skin gives the impression of a slender figure. Additionally, if  the spray tan specialist knows some tricks, they may be able to  create the illusion of toned  muscles and a slimmer appearance.

Does it leave stains on clothes?

​If you put your clothes on when your skin is not yet fully dry, the solution may stain slightly.  If such occurs, one wash is enough to remove any stains.

Does a sunless tan offer any sort of sun protection?

​No, even with a sunless tan you should use SPF sunscreen to protect your skin from UV rays.

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Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@onyxtan.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@onyxtan.co.uk and send your item to branch Europe: Onyx International, Poland, 87-100 Toruń, Polna 125.


Shipping
To return your product, you should mail your product to branch Europe: Onyx International, Poland, 87-100 Toruń, Polna 125.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25+, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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