Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Standard delivery - We offer free ground shipping within the contiguous U.S. All items will be shipped using UPS Ground, except for shipments to P.O. boxes. We currently do not ship to P.O Boxes.
- Priority Delivery - Add £11.95 for Shipping and Handling Charges. Delivery within 3 - 5 business days for orders placed by 5 P.M. EST Monday-Friday.
- Expedited Delivery - Add £17.95 for Shipping and Handling Charges. Delivery within 2 - 3 business days for orders placed by 5 P.M. EST Monday-Friday.
- The time periods indicated above will be longer for more remote regions.
- See the delivery FAQs for details on shipping methods, costs and delivery times
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Onyx features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
All Sales are final. For safety reasons we do not accept returned lotions. You wouldn't want to purchase a lotion that had been returned to us, would you? Be sure you know what you are buying.
If we send you the wrong product, please do not open the bottle. We will ask you to send it back to us and we will reimburse you for the shipping cost. This rarely happens.